Privacy Policy

1. Information We Collect

When you visit omgresorts.com, make a reservation, or stay at one of our properties, we may collect the following types of information:

Personal Information

• Full name, email address, phone number
• Passport or government-issued ID details (required for international travel and hotel check-in)
• Billing address and payment information (processed securely through our payment processor — we do not store complete card numbers)
• Travel dates, destination preferences, and booking history
• Dietary restrictions, medical needs, and special requests shared with our concierge team
• Emergency contact information

Automatically Collected Information

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or link
• Device type and operating system

2. How We Use Your Information

O.M.G. Resorts uses the information we collect to:

• Process and manage your reservations across all properties
• Send booking confirmations, pre-arrival information, and travel documents
• Personalize your resort experience, including room preferences, dining arrangements, and spa appointments
• Communicate with you about your upcoming or past stays
• Respond to inquiries from guests, travel agents, and corporate clients
• Improve our website, resort services, and guest experience
• Send promotional emails about seasonal packages and exclusive offers (only with your consent; you may unsubscribe at any time)
• Comply with local hospitality regulations, immigration requirements, and tax obligations in the countries where we operate

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our site, and improve our services. You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our website, including saved destination preferences and booking progress.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Resort operations partners: Local hotel management, spa providers, excursion operators, and airport transfer services that help deliver your guest experience
• Payment processors: Secure third-party platforms that handle reservation payments and deposits
• Travel partners: Airlines, travel insurance providers, and your travel agent (if applicable), only when necessary to coordinate your booking
• Government authorities: Immigration and customs agencies as required by law in each destination country
• Legal compliance: When required by law, subpoena, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. Payment Security

All payment transactions are encrypted using industry-standard SSL/TLS technology. We use trusted third-party payment processors and never store your complete credit card information on our servers. Our payment processing complies with PCI DSS (Payment Card Industry Data Security Standard) requirements. Reservation deposits and final payments are processed in USD unless otherwise specified at the time of booking.

6. International Data Transfers

O.M.G. Resorts operates properties in multiple countries. Your personal information may be transferred to and processed in countries other than your country of residence, including the United States, St. Lucia, Mexico, the Maldives, and Indonesia. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy. Reservation records are maintained for a minimum of seven years for accounting, tax, and regulatory compliance. Guest preference data is retained to personalize future stays unless you request its deletion. You may request deletion of your personal data at any time by contacting us at [email protected].

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Object to processing of your data for certain purposes

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

While O.M.G. Resorts welcomes families, our website and online booking services are not directed to children under the age of 16. Reservations must be made by an adult. We do not knowingly collect personal information from children through our website. Guest information for minors traveling with their families is provided by the booking adult and used solely for reservation and safety purposes.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable regulations. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Material changes will be communicated via email to guests with active reservations.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

O.M.G. Resorts
100 Biscayne Boulevard, Suite 2800
Miami, FL 33132
Email: [email protected]
Phone: (305) 555-0199